Refund & Returns Policy

Last updated: October 27, 2026

We want you to love your order. If something isn’t right, here’s how returns and refunds work at Keep Calm Aromatherapy LLC.

Returns within 30 days (unopened items)

• You can return unopened, unused items in their original packaging within 30 days of delivery for a refund.
• This includes items bought on sale, including our Halloween 10% off.
• For hygiene and safety reasons, we can’t accept returns of body products, sprays, blends or inhalers once they have been opened or used, unless they arrived damaged or faulty (see below).
• Custom blends and personalized items are made just for you, so they can’t be returned unless they arrived damaged or faulty.

Damaged, faulty or wrong items

If your order arrives damaged, leaking, faulty or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including shipping, and you won’t need to send the item back unless we ask. If your Bluetooth Diffuser stops working within 30 days of delivery when used as directed, contact us and we’ll replace or refund it.

A note on heat: our body butters are made with natural butters that soften in warm weather. A butter that has melted in transit is not damaged: chill it in the fridge for about 30 minutes and it will firm up again. If it has leaked from the jar, let us know.

How to start a return

1. Email info@keepcalmaromatherapy.com with your order number and the items you’d like to return.
2. We’ll reply with the return address and instructions.
3. Please don’t send items back without contacting us first; we can’t accept returns we don’t know about.

For change-of-mind returns, return shipping is paid by you, and the original shipping charge isn’t refunded. If we made a mistake or the item arrived damaged, we cover shipping.

Refunds

Once we receive and check your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. If you haven’t received your refund after that, contact your bank first, then email us.

Exchanges

The quickest way to swap an item is to return it (if it qualifies) and place a new order.

Order cancellations

Most products are made to order. If you need to cancel, email us as soon as possible. If we haven’t started making or shipping your order, we’ll cancel it and refund you in full.

Aromatherapy sessions

Session cancellations and refunds are covered in our Terms of Service (section 6).

Questions

Email us at info@keepcalmaromatherapy.com. Nothing in this policy limits any rights you have under consumer protection law.