Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Keep Calm Aromatherapy LLC, a North Carolina limited liability company (“Keep Calm Aromatherapy”, “we”, “us” or “our”), collects, uses and shares personal information when you visit keepcalmaromatherapy.com (the “Site”), buy our products, book an aromatherapy session or join our email list. We sell and ship to customers in the United States only.

Information we collect

Information you give us

Order details: your name, email address, shipping and billing address, phone number (optional) and what you buy.
Account details: if you create an account, your name, email address and password.
Messages: anything you send us by email, contact form, comment or review.
Aromatherapy sessions: the information you choose to share so we can prepare your session, such as your goals, scent preferences, allergies or sensitivities, and general wellness information. You decide what to share. We use it only to plan your session and blends.
Email list: your email address (and first name, if you give it) when you sign up.

Payment information

Payments are handled by our payment providers (such as Stripe, WooPayments or PayPal). Your card number goes straight to them. We never see or store your full card number. Their use of your information is covered by their own privacy policies.

Information collected automatically

When you use the Site, our systems and service providers automatically collect some technical information, such as your IP address, browser and device type, the pages you view, the site you came from and the date and time of your visit. We collect it through cookies and similar technologies (see “Cookies” below).

How we use your information

To process, make, ship and deliver your order, and to send order and shipping updates.
To provide aromatherapy sessions, custom blends and customer service.
To send marketing emails, only if you have signed up (see “Marketing emails”).
To keep the Site secure, prevent fraud and fix problems.
To understand how the Site is used and improve it.
To meet our legal, tax and accounting obligations, and to enforce our Terms of Service.

How we share your information

We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising. We share it only:

With service providers who help us run the business and may only use it to do that work: our website host (Hostinger), payment providers, shipping carriers (such as USPS, UPS or FedEx), our email service, and website analytics or security tools.
When required by law, or to protect our rights, our customers or the public.
If the business is sold or transferred, as part of that transaction, under the same protections.
With your permission, for any other purpose.

Cookies

Cookies are small files stored by your browser. We use:

Essential cookies that keep your cart, checkout and account working. The Site cannot work properly without them.
Analytics cookies, if we use an analytics tool, to count visits and see which pages are popular. They do not identify you by name.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.

Do Not Track and Global Privacy Control: we do not sell or share personal information for targeted advertising, so there is nothing for these signals to switch off. If that ever changes, we will honor Global Privacy Control signals as a request to opt out.

Marketing emails

We only send marketing emails (such as new blends, rituals and sales) if you have signed up. Every marketing email has an unsubscribe link, and you can also email us to be removed. Even after you unsubscribe, we will still send emails about your orders, sessions or account.

How long we keep information

Order and payment records: as long as needed for tax and accounting rules, usually up to 7 years.
Session notes: for as long as you are a client, and for up to 3 years after your last session, unless you ask us to delete them sooner.
Email list: until you unsubscribe.
Account details: until you close your account or ask us to delete it.

How we protect it

We use secure (HTTPS) connections, trusted service providers and limited access to protect your information. No method of storage or transmission is 100% secure, but we work to protect your information and will tell you if a breach affects you, as the law requires.

Your choices and rights

You can ask us to:

tell you what personal information we have about you and give you a copy,
correct information that is wrong,
delete your information (we may need to keep some records, such as orders, for legal reasons), or
stop sending you marketing emails.

Residents of some states (such as California, Virginia, Colorado, Connecticut, Oregon and Texas) have these and other rights under their state privacy laws. We offer the same choices to all of our customers. To make a request, email info@keepcalmaromatherapy.com. We will confirm your request and reply within 45 days. You may use an authorized agent, and we will never treat you differently for using your rights.

Children

The Site is not meant for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it. Our products should be used around children only by an adult, following the safety notes on each product.

Links to other sites

The Site may link to other websites, such as social media. Their privacy practices are their own, so please read their policies.

Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above, and if the changes are important we will tell you by email or with a notice on the Site.

Contact us

Keep Calm Aromatherapy LLC
North Carolina, United States
Email: info@keepcalmaromatherapy.com