Shipping Policy

Last updated: October 27, 2026

Where we ship

We ship to addresses in the United States only. We’re not able to ship internationally at this time.

Processing time

Our products are made by hand in small batches, usually after you order, so they reach you fresh.

Please allow 3–5 business days for us to make your order. It ships the day after it is made.
Items that are already made, such as the Bluetooth Diffuser, may ship sooner.
Business days are Monday to Friday, not including US public holidays.

If we can’t ship your order within the time shown here, we’ll email you with a new expected ship date. You can then choose to wait or cancel your order for a full refund.

Shipping rates and delivery

Shipping costs and delivery options are shown at checkout before you pay.
We ship with US carriers such as USPS, UPS or FedEx. Delivery times are estimates from the carrier and aren’t guaranteed.
When your order ships, we’ll email you a tracking number.

Address and delivery issues

Please double-check your shipping address at checkout. If you notice a mistake, email us right away; we can fix it if the order hasn’t shipped yet. We’re not responsible for orders sent to an incorrect address you entered, but we’ll help with the carrier however we can.
If tracking shows your order was delivered but you can’t find it, check with neighbors and your local post office, then email us within 7 days of the delivery date. We’ll open a claim with the carrier and help find a solution.
If your order is lost in transit, we’ll send a replacement or a refund once the carrier confirms it’s lost.

Warm weather

Our body butters are made with natural butters that soften in heat. In hot months they may arrive soft or melted; chill for about 30 minutes to firm them up again. This doesn’t affect quality.

Questions

Email us at info@keepcalmaromatherapy.com with your order number.